RP
Ron P
1 reviews | Active since Oct 2010
02 Jul 2015, 14:29
No response to query and incorrect debit
MTN has not responded to my query since the last report/complaint.<br> They have now debited me an amount that I was asked to pay in cash. Thami of MTN Customer Care in 14th avenue promised me that my refund will be processed this morning and nothing.<br> WHAT MUST I DO TO GET THIS SORTED OUT...PLEASE TELL MORNING...<br>
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Replies (1)
MTN South Africa's replyOfficial
16 Jul 2015, 10:21Hello RonPillay,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are on a debit order payment plan and not a cash payment plan. Your debit order goes off on the 31st of every month.
Your current account balance is R 580.61 and there is no refund due on your account.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are on a debit order payment plan and not a cash payment plan. Your debit order goes off on the 31st of every month.
Your current account balance is R 580.61 and there is no refund due on your account.
Kind regards
Letumile
REQ:***
MTN South Africa's reply16 Jul 2015, 10:21
Official
Hello RonPillay,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are on a debit order payment plan and not a cash payment plan. Your debit order goes off on the 31st of every month.
Your current account balance is R 580.61 and there is no refund due on your account.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are on a debit order payment plan and not a cash payment plan. Your debit order goes off on the 31st of every month.
Your current account balance is R 580.61 and there is no refund due on your account.
Kind regards
Letumile
REQ:***