sP
sekadi P
1 reviews | Active since Aug 2015
23 Mar 2016, 09:56
No response to query after 22days
I am trying to cancel my MTN contracts. Asked for cancellation amount. But I had already pre-paid an amount greater than cancellation amount into my MTN account. Asked them to subtract the 2 and give me one final once off amount to pay. I am still waiting for their retentions department to come back to me! And each day they delay, I need to pay back more to cancel the contract.
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MTN South Africa's replyOfficial
23 Mar 2016, 18:10Hello phayanes,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply23 Mar 2016, 18:10
Official
Hello phayanes,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***