No response to query.

I changed my package to a MyMTN choice 200 in January at the Plettenberg Bay branch after my contract came to an end. However, my February statement did not reflect the changes, and I was billed based on my previous package - more than double what I should have been charged. I emailed customer care (which should be renamed customer don't give a damn) on numerous occasions between Feb and April and received no joy - no one seemed to care to listen to my problem ! In desperation I visited the George branch. There I was assisted by a very helpful lady, who found that the Plett branch had captured my contract change incorrectly. She advised that I send her a package migration letter and that she would sort it out. This I did on 13 April. I have subsequently emailed her twice to follow up if the changes were effected. I have yet to get any feedback. I have just received my April account, and guess what !?!?! Nothing has changed, and I am still being charged based on my previous package ! This is absolutely pathetic service from MTN, which has cost me an estimated R400 in additional charges !