WB
Wendy B
1 reviews | Active since Jul 2013
31 Mar 2015, 10:01
No response to queries
I have sent through various queries via your customer care email address, via the MTN Active website and I have phoned 808 regarding the last two months billing for my account. I have had absolutely no response to any of these queries. Please refer to #*** and #***. In my March invoice you have billed me R396.58 for 14.85696 MB, that is a rate of R26.69 per MB. Someone needs to contact me immediately regarding my account. I have put a stop order on my debit order until someone phones me and sorts this out.<br> <br> I am waiting for your response.
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MTN South Africa's replyOfficial
16 Apr 2015, 12:13Hello WBertuolo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the account was credited and the amount has been refunded into your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the account was credited and the amount has been refunded into your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply16 Apr 2015, 12:13
Official
Hello WBertuolo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the account was credited and the amount has been refunded into your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the account was credited and the amount has been refunded into your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,