No response to on-going billing complaint

<p>The day I signed my contract a customer service agent in Gardens centre store, in front of me, put my spending limit to R0. This meant that I could not go over the monthly contract amount I signed up for. 3 months later I'm paying approx R300 more than the contract stated - I go in to correct the mistake, cancel any recurring charges, and once more, next 2 bills are the same amount. On two occasions staff, or MTN, failed to effect changes that would have reduced my billing amount, and thus ensured I was stuck with bills R300 more than I could afford each month! </p> <p> </p> <p>When one calls 808 to enquire - they act as middle men to the Billing department, whom the public aren't allowed to speak directly to - so basically you can't speak to anyone with the ability to make a decision. I have called 5 times in the last month to have my query heard, and I have received no response. </p> <p> </p> <p>This us on top of the relentless spam sent via SMS on a daily basis from which I thought I had opted out.</p> <p> </p> <p>REQ: ********** </p>