1 reviews | Active since Jan 2012
NO RESPONSE TO MY COMPLAINT OR WILLINGNESS TO HELP
I logged this complaint with MTN on 24 Feb & haven't received any response! I came over from Nashua Mobile where the due date of my account was the 1st of every month. I noticed that on MTN it is the 22nd. When I called it was explained to me that this is MTN's business rules, but no one advised me of this! I thought it was just a mistake or something. When I was informed that I cannot change the date because I am a cash payer, I asked to be put on debit order because I don't want this nonsense of my account being in arrears by a few days every month, only to be told that I must first pay my account on time for 3 months before MTN will put me on debit order! This is the most ridiculous thing I have ever heard! I was not impressed with this call centre agent in the least! I don't get paid on the 21st, I get paid on the 25th like most people, how do you expect me to pay my account by the 21st?? Don't you want my money & business? This is ridiculous! Can someone please contact me to put me on debit order?? It would've been different if this was a new contract I opened & I was aware of rules, but I was forced into this move and now subjected to this rigid attitude & business rules.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
