SM
Sandy M
1 reviews | Active since Apr 2015
14 Sept 2015, 13:28
No response to my complaint in April!
After numerous attempts with the call centre and emails to the coverage department, I am yet to have any response from MTN or resolution to my coverage problem other than an email saying : it has been escalated. MTN was the best of all the cellular providers, in my opinion, and now they seem to have fallen vastly behind their competitors in the area of service and coverage.
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MTN South Africa's replyOfficial
16 Sept 2015, 12:40Hello SandyM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have sent the request to the Coverage department Manager to assist you with investigation and feedback. ***.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have sent the request to the Coverage department Manager to assist you with investigation and feedback. ***.
Kind Regards,
Alice van der Merwe
MTN South Africa's reply16 Sept 2015, 12:40
Official
Hello SandyM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have sent the request to the Coverage department Manager to assist you with investigation and feedback. ***.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have sent the request to the Coverage department Manager to assist you with investigation and feedback. ***.
Kind Regards,
Alice van der Merwe