NO RESPONSE TO MY COMLAINT

I called MTN on the 6/10/2021 due to them suspending my lines for a R62 outstanding amount that I was not advised about as they have been sending me incorrect invoices, on the call the agent Maphule gwala advised that she is unable to unlock my phone because it is wit legal bear in mind that R62 is not even my monthly subscription amount, she is unable to advise me why this account is with legal for this pathetic amount as any account that is with in 30 days should not even be with legal.

I asked for a team leader and Lord behold there is no team leader on site just a name Ntombi who has not called me to date, all they did was unlock my phone the following day no explanation for my line being closed for a whole 24 hours.

I have sent an email to their customer service and legal team no answers to explain to me what has happened no apology for incorrect invoices being emailed and I am expected to be happy.

Their service is pathetic and I am still awaiting answers of what transpired on the 6/10/2021.