NT
Nthabiseng T
1 reviews | Active since Jun 2015
29 Jun 2015, 10:59
No response to my claim
I have been trying to get through to MTN Insurance for the past 2 days and I cant get through. I need to process my claim. I have been holding on the line for over an hour. I tried to process the claim via the website but it still doesn't go through. This is frustrating.
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 14:29Hello Nthabi1610,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your claim is being attended to, Claim Ref No:444192.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your claim is being attended to, Claim Ref No:444192.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
MTN South Africa's reply07 Jul 2015, 14:29
Official
Hello Nthabi1610,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your claim is being attended to, Claim Ref No:444192.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your claim is being attended to, Claim Ref No:444192.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn