No response to my cellphone contract application

I app**** for a cellhphone contract online and was told to provide all my FICA docs i did that last Monday, 14.08.2023 and to this day I'm still getting an email requesting the same docs and when i send a follow up email i get an automated response : Hi , Thank you for your email. If you have already submitted the requested documents for your MTN application, we assure you that your documents have been received and we will contact you if we require anything further. Once your documents have been processed, you will receive an SMS from MTN to let you know if your application was approved or declined. Please allow at least 5 working days from the date of submission of your documents to receive this SMS confirmation. Thank you, The Mondo Document Collection Team

on behalf of MTN Online

Totally unacceptable and no matter of urgency nor customer services here. I reached to MTN who told me I'll get a call back by yesterday close of business and guess what.. i am still waiting in vain for the said call.