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Alice D
1 reviews | Active since Apr 2011
23 Jul 2015, 11:13
no response to insurance claim for 8 weeks!!!
I submitted a claim for my broken iPhone on the 1st of June with MTN insurance, and it is now nearly 8 weeks later and, despite many phone calls (when you can actually get through to someone that is - constant \technical difficulties") and going into store to try and get help"
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 14:09Hello aedunkley,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated the insurance department for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated the insurance department for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
MTN South Africa's reply05 Aug 2015, 14:09
Official
Hello aedunkley,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated the insurance department for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated the insurance department for resolution, you will be provided with feedback.
Thank you
Wenzile Masina