CS
Celeste S
1 reviews | Active since Jan 2012
22 Sept 2015, 15:41
No response to enquiry
I have repeatedly called the number supp**** by MTN to confirm whether both my daughters phones have been insured as only one daughter received 2 sms saying her device was insured. After a week of frustration as the call is ended before speaking to anyone I decided to go the email route on 8 September . All response I got was that my query would be attended to confirmation of insurance reference [#***8] I emailed again and STILL HAVE NO REPLY. It's been a month now and I would really like to know if insurance was activated on both devices.Service is pathetic
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MTN South Africa's replyOfficial
22 Sept 2015, 19:34Hello seege,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
MTN South Africa's reply22 Sept 2015, 19:34
Official
Hello seege,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
mike