No response to emails or requests
<p>After my contract matured, I sent an email on the 17th of Feb 2017 to have my number ported to a prepaid package. No feedback was ever supp**** and only after requesting feedback, they asked my to fill in the forms they sent me the first time AGAIN. I mailed them again for the 3rd time asking how far they are with my request, but it seems I'm just getting ignored. This is absolutely unacceptable service from a company like MTN. Rest asured I will be switching to another service provider once my number has been converted to prepaid. In the meantime, it would be nice to get some feedback and not let your clients do your job for you.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,