NL
Neville L
1 reviews | Active since Dec 2016
20 Aug 2019, 18:55
No Response to Emails
Despite numerous email asking MTN to send me my invoice I have had no response. They mentioned that they would send me my invoice within 2 to 24 hours. This was days ago and still nothing. They said that they have updated my email address. Why I do not know as I never asked them to do this. What a waste of time
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Aug 2019, 13:06Good day Neville
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply21 Aug 2019, 13:06
Official
Good day Neville
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
21 Aug 2019, 14:33Good day Neville
Thank you for your post.
Kindly note that we have sent you a copy of the Invoice for both your numbers for the month of July. Please note that you will receive the invoice for the month of August once it's available on our side. We have also updated your e-mail address as your primary delivery method on our system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Kindly note that we have sent you a copy of the Invoice for both your numbers for the month of July. Please note that you will receive the invoice for the month of August once it's available on our side. We have also updated your e-mail address as your primary delivery method on our system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply21 Aug 2019, 14:33
Official
Good day Neville
Thank you for your post.
Kindly note that we have sent you a copy of the Invoice for both your numbers for the month of July. Please note that you will receive the invoice for the month of August once it's available on our side. We have also updated your e-mail address as your primary delivery method on our system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
Kindly note that we have sent you a copy of the Invoice for both your numbers for the month of July. Please note that you will receive the invoice for the month of August once it's available on our side. We have also updated your e-mail address as your primary delivery method on our system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team