aB
alan B
1 reviews | Active since Apr 2015
11 May 2015, 11:51
No response to emails
Hi There,<br> I have recently immigrated to Australia and have mailed twice in the past 10 days to cancel my cellphone contract with no response to either of them.<br> I am not prepared to call them and wait 30 mins each time on the phone.<br> Please can I get some service.<br> Thanks<br> Regards<br> Alan Bacher
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 12:40Hello alanneilbacher,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your contract linked to the cell-phone number ending with 0978 expires on the 12th of February 2016. You will be charged an early termination fee if you wish to cancel before the expiry date.
We've escalated the matter directly to our Cancellations Department management team to calculate the fee and contact you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your contract linked to the cell-phone number ending with 0978 expires on the 12th of February 2016. You will be charged an early termination fee if you wish to cancel before the expiry date.
We've escalated the matter directly to our Cancellations Department management team to calculate the fee and contact you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 May 2015, 12:40
Official
Hello alanneilbacher,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your contract linked to the cell-phone number ending with 0978 expires on the 12th of February 2016. You will be charged an early termination fee if you wish to cancel before the expiry date.
We've escalated the matter directly to our Cancellations Department management team to calculate the fee and contact you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your contract linked to the cell-phone number ending with 0978 expires on the 12th of February 2016. You will be charged an early termination fee if you wish to cancel before the expiry date.
We've escalated the matter directly to our Cancellations Department management team to calculate the fee and contact you via e-mail.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***