TB
Tarryn B
1 reviews | Active since Feb 2011
04 Jun 2015, 15:31
No response to contract cancellation
I tried to cancel my contract, sent in the correct amount of notice, and no one has responded to any of my emails confirming that all is in order. I have emailed numerous times, tried calling twice only to be hung up on. I will NEVER recommend MTN to anyone. They are useless. If I get billed at the end of this month for this contract I am going to blow a gasket.
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Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 16:02Hello tbishop,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract was terminated on 23/05/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract was terminated on 23/05/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 Jun 2015, 16:02
Official
Hello tbishop,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract was terminated on 23/05/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract was terminated on 23/05/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***