No response to complaint sent via email 10/04/201

From: Desousa, Laura <br> Sent: 10 April 2015 10:48 AM<br> To: [Email Removed]<br> Subject: telephone ***<br> Good day<br> My reference no is ***2 for the particular query<br> I draft this email as a very irate client of MTN. My contract with your company since 2005.<br> I have loaded international data bundles of my phone since December 2014 because every time I called the international I got an sms recommending I purchaser the bundle and R1.19 per minute . I have never received any notification that I need to have this service loaded and must get a special no which will allow me to pay R1.19 per minute. I today called your customer care no and spoke to Khetiwe Makhayna who said she will have to log a query for me.The reason for the email today is why have I never been informed how the service works let alone when I purchase the international bundle of R30 each time. I need to know where has my money gone to because every call I made to ***86 I was under impression the charges were being made from that particular international bundle. To my dismay this has never been the case because my airtime was being deducted for every call. I made a call 09/04/2015 at about 1.45pm,