GD
Glyn D
1 reviews | Active since May 2014
21 Jul 2015, 16:31
No response to complaint
MTN REQ:***<br> This was registered on 11th July and no reply has been received, nor has the service been fixed. The email stated that it would be addressed within 5 working days,<br> To reiterate, no voice notifications are being sent to the above number and this has been ongoing for the last 3 months!<br> <br> MTN have no concern about their customers and cannot manage complaints, you have no process other than giving out reference numbers! You don't even keep to your own rules - read the complaints management handling! <br> <br> Sort this out before the end of this week! If not we will demand a refund of all payments for the last 6 months as compensation.<br>
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 12:28Hello glynrd,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
MTN South Africa's reply28 Jul 2015, 12:28
Official
Hello glynrd,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***