1 reviews | Active since Jan 2013
no response to complaint - 13 working days later
No response to complaint - 13 working days later<br> <br> I'm not prepared to call them to check on status of complaint.<br> <br> I have had to call 808 multiple times recently related to the upgrade I (reluctantly) did (and already regret due to the multiple issues). On most calls, I eventually get through to a consultant and then get cut off and have to start again.<br> <br> Confirmation of receipt of complaint:<br> From: MTNSP Complaints Team <br> Date: 27 July 2015 at 15:52<br> Subject: Thank you for your Complaint! MTN REQ:***<br> Yello! We have received your complaint. Your reference number is MTN REQ:***.<br> Your complaint will be fully investigated and we will provide feedback within 5 working days. All complaints are handled based on the nature of the complaint. Although we endeavour to address all complaints within 5 working days, there may be cases where investigations take longer. To follow up on the status of your complaint, please call our call centre and quote your reference number.
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
As per REQ: *** the account has been credited for R108.77 for the discount not received for cell ***.
We do pick up that you had 500MB data left on this line before the pre-paid migration has been done on the 4th of August. We will send airtime to the pre-paid sim card and you can then convert this to data if you wish.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
As per REQ: *** the account has been credited for R108.77 for the discount not received for cell ***.
We do pick up that you had 500MB data left on this line before the pre-paid migration has been done on the 4th of August. We will send airtime to the pre-paid sim card and you can then convert this to data if you wish.
Kind Regards,
Alice van der Merwe
***