No response to claim on the Insurance on tablet

This was your response to my complaint. a week later and still no feedback. Each and every month you take of the premium for my insurance but when I want to submit a claim there is no response. a month and a half later. Pathetic.<br> <br> Thank you for posting.<br> Please accept our apologies for the inconvenience caused as a result of this.<br> <br> This matter have now been escalated to our Insurance Management Team and marked as priority. You will be advised of the outcome.<br> <br> Regards,<br> Devan<br> <br> REQ:***