MR
Matthew R
1 reviews | Active since Sept 2015
03 Sept 2015, 12:01
No response to cancellation request
I emailed [Email Removed] on 19 August 2015 to request cancellation of my contract. I specifically asked for acknowledgement of receipt of the email, confirmation of the effective date of cancellation, and the date of the final debit order, but 2 weeks later have received no response.<br> <br> Very poor.
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 15:47Hello mattsa80,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 15:47
Official
Hello mattsa80,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,