MV
Mitesh V
1 reviews | Active since May 2013
17 Jul 2015, 07:54
No response to billing query
I have been charged for \packet data calls"but I do not know what this is. I have a MTN sim which I use as a data sim. When checking my balance via the MTN app"
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MTN South Africa's replyOfficial
21 Jul 2015, 15:59Hello SpeedPi21,
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Kindly note that the packet switched data call charges are for the excess Internet usage over and above the allocated 1GIG data bundle and these charges are for the invoice of the 26th of May which was debited at the end of June as you are Billed a month in arrears.
Our records also show that you have no additional charges for the current unbilled invoice as you have a self service option which allows you to purchase an additional data bundle using our website on MTNACTIVE or via the *141* 2# option.
Your delivery method has also been changed to e-mail as requested.The package can also be migrated to a TOP UP.Please forward the request to *** for assistance.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Kindly note that the packet switched data call charges are for the excess Internet usage over and above the allocated 1GIG data bundle and these charges are for the invoice of the 26th of May which was debited at the end of June as you are Billed a month in arrears.
Our records also show that you have no additional charges for the current unbilled invoice as you have a self service option which allows you to purchase an additional data bundle using our website on MTNACTIVE or via the *141* 2# option.
Your delivery method has also been changed to e-mail as requested.The package can also be migrated to a TOP UP.Please forward the request to *** for assistance.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply21 Jul 2015, 15:59
Official
Hello SpeedPi21,
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Kindly note that the packet switched data call charges are for the excess Internet usage over and above the allocated 1GIG data bundle and these charges are for the invoice of the 26th of May which was debited at the end of June as you are Billed a month in arrears.
Our records also show that you have no additional charges for the current unbilled invoice as you have a self service option which allows you to purchase an additional data bundle using our website on MTNACTIVE or via the *141* 2# option.
Your delivery method has also been changed to e-mail as requested.The package can also be migrated to a TOP UP.Please forward the request to *** for assistance.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Kindly note that the packet switched data call charges are for the excess Internet usage over and above the allocated 1GIG data bundle and these charges are for the invoice of the 26th of May which was debited at the end of June as you are Billed a month in arrears.
Our records also show that you have no additional charges for the current unbilled invoice as you have a self service option which allows you to purchase an additional data bundle using our website on MTNACTIVE or via the *141* 2# option.
Your delivery method has also been changed to e-mail as requested.The package can also be migrated to a TOP UP.Please forward the request to *** for assistance.
Regards,
Nomonde.
REQ:***