MB
Michel B
1 reviews | Active since Jun 2015
18 Jun 2015, 14:35
No response to account queries
I posted my complaint about MTN on the 11th June and they responded the same day to say that noted it and gave a reference number. It is now the 18th June and I have had absolutely no further communication from them and I am not aware of anyone having addressed my complaint.
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 10:44Hello MBradford,
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that the 1G data bundle has been deleted and a credit for the amount of R581.00 has been raised for the bundles charged from March 2015 to June 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that the 1G data bundle has been deleted and a credit for the amount of R581.00 has been raised for the bundles charged from March 2015 to June 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
MTN South Africa's reply22 Jun 2015, 10:44
Official
Hello MBradford,
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that the 1G data bundle has been deleted and a credit for the amount of R581.00 has been raised for the bundles charged from March 2015 to June 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
Kindly note that the 1G data bundle has been deleted and a credit for the amount of R581.00 has been raised for the bundles charged from March 2015 to June 2015.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***