No Response to Account qry - bill unknown items

MTN Customer care / Accounts<br> <br> I am still waiting on answer and resolve on the mail I have send over 16 days ago.<br> <br> I have been charged and billed and debited from my bank account the amount of R575+ - but all payments have been made up to date.<br> <br> Also you increased the set contract amount of the special package from over R90 to over R200 a month.<br> <br> You also charged me in one day item over R400 on billing for which you cannot provide me a reason (this is a 3Gig data product on R79 total special) <br> <br> You have stated my account is cancelled (only prepaid) yet I still get statements of these amounts of at least over R200 <br> <br> None of the payments from my bank account seems to reflect on your statements and you add charges of each month to larger amounts and simply deduct the money from my account again.... next bill appears to be over R800+<br> <br> I have mailed you with all proof of payments - which you do not reflect on your system (then you deduct same monies + outstanding from me again!) - I have emailed you again today (2015/09/22)