No response since January

<p>In January, I realised that there were unauthorised content charges on my account. There had been a charge for 4 months, around R 160 / month for a service I did not subscribe to, or use. I have phoned several times, only to be promised a call back for which I am still waiting. The email service is even worse, if that is possible. If you send an email outlining the problem, it takes three to four weeks to get a standard reply, which says that you need to phone 808. Phoning 808 is a waste of time as you get promised a return phone call, after explaining the problem again and again, really poor service. I need a refund, or alternatively, to port out.</p>