sL
sonia L
1 reviews | Active since Aug 2015
25 Sept 2015, 07:43
No response (Req:***)
I received a reply from Moantoa regarding my complaint i logged in August and he/she requested me to forward a copy of my contract to *** which i did but up until today i have not had the decency of a response. Once again my account has been debited with R1700.00 that i again returned. i am REALLY unhappy with what MTN is doing to its customer. If this issue is not sorted out i will have to take this matter further.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Sept 2015, 11:38Hello nicky31,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We,ve perused your account and see that your account was credited with a total amount of R1703.57 today (25/092015). The only amount now payable by yourself is R263.91.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We,ve perused your account and see that your account was credited with a total amount of R1703.57 today (25/092015). The only amount now payable by yourself is R263.91.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply25 Sept 2015, 11:38
Official
Hello nicky31,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We,ve perused your account and see that your account was credited with a total amount of R1703.57 today (25/092015). The only amount now payable by yourself is R263.91.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We,ve perused your account and see that your account was credited with a total amount of R1703.57 today (25/092015). The only amount now payable by yourself is R263.91.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,