SP
Sergio P
1 reviews | Active since Oct 2012
26 Jan 2016, 08:48
No response regarding suspicious billing
After numerous attempts to find out what's happening with the suspicious charges reported on my account (even here on Hello Peter http://hellopeter.com/mtn/complaints/suspicious-charges-and-no-investigation-***), I'm still to receive an update. I've been charged in the interim, but no one takes my query seriously. Good thing my contract is coming to an end soon and I'll be able to port. You'd think they'd learn after the Nigeria scandal.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Jan 2016, 15:09Hello writerboy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was escalated with ref SMC/*** , kindly be advised that the turnaround time is 7 working days for us to have feedback as the query was logged on the 20-01-2015
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was escalated with ref SMC/*** , kindly be advised that the turnaround time is 7 working days for us to have feedback as the query was logged on the 20-01-2015
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Jan 2016, 15:09
Official
Hello writerboy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was escalated with ref SMC/*** , kindly be advised that the turnaround time is 7 working days for us to have feedback as the query was logged on the 20-01-2015
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was escalated with ref SMC/*** , kindly be advised that the turnaround time is 7 working days for us to have feedback as the query was logged on the 20-01-2015
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***