SM
Stinelle M
1 reviews | Active since Mar 2011
16 Oct 2015, 11:17
No response ref ***8
On 22/09/2015 I sent a letter through to [Email Removed] to cancel my contract end of October 2015 and migrate to prepaid.<br> <br> I got a reply that they can't cancel the contract as my expiry date is end October (I only requested my contact to be cancelled then!!)<br> <br> I had to contact retentions to arrange this. After they asked me why I want to leave and what contract I can get at Telkom Mobile, I have received no feedback.<br> <br> I think its quite obvious why I don't want to use MTN anymore - if the retentions department can even come back to you.<br> <br> I WANT MY CONTRACT TO MIGRATE TO PREPAID ON 31/10/2015. I REFUSE to pay any fees after this as I tried to cancel my contract since 24/09/2015.<br> <br>
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MTN South Africa's replyOfficial
17 Oct 2015, 19:08Hello stinelle,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the response from our retentions
Due to the expiry date being the 2015-10-30, we unable to set up a future deactivation.
Could you please inform retentions to terminate and migrate the number to prepaid once the contract has ended.
Trust the above it's in order.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the response from our retentions
Due to the expiry date being the 2015-10-30, we unable to set up a future deactivation.
Could you please inform retentions to terminate and migrate the number to prepaid once the contract has ended.
Trust the above it's in order.
warm regards
mike
Best regards,
MTN South Africa's reply17 Oct 2015, 19:08
Official
Hello stinelle,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the response from our retentions
Due to the expiry date being the 2015-10-30, we unable to set up a future deactivation.
Could you please inform retentions to terminate and migrate the number to prepaid once the contract has ended.
Trust the above it's in order.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the response from our retentions
Due to the expiry date being the 2015-10-30, we unable to set up a future deactivation.
Could you please inform retentions to terminate and migrate the number to prepaid once the contract has ended.
Trust the above it's in order.
warm regards
mike
Best regards,