No response received after claim form submitted

My phone has been liquid damaged, I went to do enquiry in a MTN store in Musgrave center. I was advised that I must take the phone to MTN HVRC and then submit claim form to MTN Insurance by email. I did all this and submitted on 4th April and I received a reference number, but until now I haven't heard from insurance since then on the progression of the claim and now I do not have a phone to use. I tried following up telephonically, email and also went to the MTN store in Pavilion where I bought the phone, I had no response from the calls the phone just cut off and no response as well on email. Still I haven't heard anything from MTN. <br> Can you please help me on this as not having a phone affects my life negatively.<br> Again MTN promise to loan a phone to members while their phone is damaged but in my case they haven't fulfilled this promise. I have given MTN my alternative contact number.<br> <br> Hope this will be resumed as soon as possible