iV
irene V
1 reviews | Active since Jul 2015
03 Jul 2015, 17:12
NO RESPONSE, OVERCHARGE ON ACCOUNT DUE TO NEGLIGEN
Urgent attention is required in actioning my account . Can the Retentions Manager please call me as a matter of urgency. Failure to hear from a MANAGER by close of business on 06 July 2015 will leave me with no option but to provide Hello Peter with a detail of my challenges where names will be mentioned as well and I will also put a stop order on my account.
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MTN South Africa's replyOfficial
20 Jul 2015, 09:19Hello irenev,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the management team within our Retentions Department. We've included the reference number that is linked to you requesting a cancellation on a few of your numbers.
We've requested that you be contacted directly on the number provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the management team within our Retentions Department. We've included the reference number that is linked to you requesting a cancellation on a few of your numbers.
We've requested that you be contacted directly on the number provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply20 Jul 2015, 09:19
Official
Hello irenev,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the management team within our Retentions Department. We've included the reference number that is linked to you requesting a cancellation on a few of your numbers.
We've requested that you be contacted directly on the number provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now escalated the matter directly to the management team within our Retentions Department. We've included the reference number that is linked to you requesting a cancellation on a few of your numbers.
We've requested that you be contacted directly on the number provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***