WT
Werner T
1 reviews | Active since Jan 2012
10 Jul 2015, 12:35
no response -overcharge
On 29 May a query on my account was raised with MTN. My internet bill was over 12000. It is always between 1500 and 2500. I requested an audit as I disputed the amount. Cherildene responded with an audit of 2 days. Both days had no usage amounts.<br> <br> I again queried: 1) usage for the other days that were omitted. 2)Who removed my limits. 3) Who authorized the limit increase.<br> 4) Breakdown of my usage as I also loaded extra bundles not appearing.<br> <br> Till this day no feedback. But, they did attempt to debit order the same amount on 27 June. Again it had to be stopped by the bank. I do not just pay. And since your service is not existing...you better call me and not sms, should you want money.<br> <br> Also. In the mean time my limit was raised again. Notified by sms without authorization, which goes against the CPA. Also roaming was enabled as requested. Please explain how, since you are avoiding emails (4 have been sent since 29 May) and your service desk has never taken one of my many calls - prob around 30. Line just gets cut mid ****t music. I DO NOT WANT ROAMING!<br> <br> What do you expect payment for. Im not getting service, OR, getting what i dont want.<br> <br> This is pathetic - dont go MTN. Go elsewher
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MTN South Africa's replyOfficial
20 Jul 2015, 10:45Hello Wernerterblanche,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the invoice dated the 2015-05-20 was validated by the billing department and a credit of R198.10 was passed on 2015-06-11 for incorrect charges on packet switch data calls. According to our records the URL report was sent via email on the 29th of May 2015.
The credit limit was never removed nor increased on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that the international roaming service is not active on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the invoice dated the 2015-05-20 was validated by the billing department and a credit of R198.10 was passed on 2015-06-11 for incorrect charges on packet switch data calls. According to our records the URL report was sent via email on the 29th of May 2015.
The credit limit was never removed nor increased on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that the international roaming service is not active on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply20 Jul 2015, 10:45
Official
Hello Wernerterblanche,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the invoice dated the 2015-05-20 was validated by the billing department and a credit of R198.10 was passed on 2015-06-11 for incorrect charges on packet switch data calls. According to our records the URL report was sent via email on the 29th of May 2015.
The credit limit was never removed nor increased on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that the international roaming service is not active on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the invoice dated the 2015-05-20 was validated by the billing department and a credit of R198.10 was passed on 2015-06-11 for incorrect charges on packet switch data calls. According to our records the URL report was sent via email on the 29th of May 2015.
The credit limit was never removed nor increased on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you and there is no guarantee that credit limits will always work.
Please be advised that the international roaming service is not active on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,