DR
Dalita R

1 reviews | Active since May 2015

02 May 2015, 12:31

No response or attendance to problem

I have a MTN choice 100 contract (worth R369) with MTN after changing my contract from a 350 Topup due to overpaying @+- R600 pm. <br> <br> I recently discovered, without warning that I am paying R700 pm due to charges after my data has run out. <br> <br> This has been explained to me via email on 9 April 2015, the same day I sent the inquiry. <br> <br> Every month if my data happens to run out, I receive the option of buying additional data for only R79. This will be done a max of 2times a month. <br> <br> Where does the additional charges come from? <br> <br> After giving my details to limit my account data on 9 April, I only received a reply on 23 April to confirm the change. <br> <br> I am still waiting for the changes to be implemented, in the meantime I still paid R695 for April. <br> <br> I am very unhappy with MTN services.

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2015, 10:17
Official
Hello DalitaR,

Thank you for posting.

Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.

Our records show that the usage limit is set at 0(zero) on your account. Once your airtime is used up, you are able to top up with airtime.

Regards,
Lawrence

REQ: ***