AG
Amanda G
1 reviews | Active since Jan 2014
17 Jun 2018, 13:40
No response or any help from MTN. They just stole my money.
A FreakApp subscription was added to my MTN account, without me authorizing it. When I contacted MTN, they did not assist me at all. They just ignore my complaint, and R9 was deducted from my account PER DAY. Their lack of care, and just ignoring me, is unacceptable. This had started on the 5th of June, and they still haven't rep**** to my complaint. Only how to cancel the subscription. R27 was deducted from my account, and I want it refunded and explained who authorised this subscription.
Why can they just subscribe me to this? Why should I pay for something I never even wanted in the first place? What is FreakApp anyways, that's worth spending R9 per day?!
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Replies (2)AG
Amanda G's updateReviewer Update
18 Jun 2018, 10:24Good day Ishie.
Thank you for finally telling me who is at fault here.
I accept your apology.
In the future, PLEASE tell all your staff or anyone who deals with customers to answer their questions.
I'm sure you can understand my frustration.
Anyways, thanks for the reply.
I'll follow up with Google play, and take it up with them.
Amanda
AG
Amanda G's update18 Jun 2018, 10:24
Reviewer Update
Good day Ishie.
Thank you for finally telling me who is at fault here.
I accept your apology.
In the future, PLEASE tell all your staff or anyone who deals with customers to answer their questions.
I'm sure you can understand my frustration.
Anyways, thanks for the reply.
I'll follow up with Google play, and take it up with them.
Amanda
AG
Amanda G's updateReviewer Update
18 Jun 2018, 10:26One more thing.
Why doesn't MTN protect me from ***** like this?
“Should any third party be found guilty of any unauthorised billing, necessary measures will be taken against that service or company, including possible suspension on the MTN network.
What measures are you going to take to prevent this from happening again?
AG
Amanda G's update18 Jun 2018, 10:26
Reviewer Update
One more thing.
Why doesn't MTN protect me from ***** like this?
“Should any third party be found guilty of any unauthorised billing, necessary measures will be taken against that service or company, including possible suspension on the MTN network.
What measures are you going to take to prevent this from happening again?