LK
Linda K
1 reviews | Active since Mar 2009
19 Apr 2016, 19:13
No response on query
I singed a new contract with MTN on 29.1.2016 for a data contract. New price R249.00 per month<br> I singed another new contract on 2.3.2016 for a MTN 750 contract. Price R499.00 per month.<br> On both accounts they over charge me. <br> Between me and the shop we have sent 5 queries about this problem and has not received and response. We started the queries on 15.3.2016<br> I need a monthly itemised printout of my phone calls. It does not show on my internet billing.<br> <br> PLEASE FIX THIS PROBLEM. IT IS COSTING ME LOT OF EXTRA MONEY.
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MTN South Africa's replyOfficial
21 Apr 2016, 13:32Hello ljk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please be advised that we have logged a billing query for both of your contracts to be loaded correctly and for your Itemised bill to be emailed to you REQ:***. Credit has been passed to your account for the Monthly Service Fee Discount for cell number 083*****38.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please be advised that we have logged a billing query for both of your contracts to be loaded correctly and for your Itemised bill to be emailed to you REQ:***. Credit has been passed to your account for the Monthly Service Fee Discount for cell number 083*****38.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply21 Apr 2016, 13:32
Official
Hello ljk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please be advised that we have logged a billing query for both of your contracts to be loaded correctly and for your Itemised bill to be emailed to you REQ:***. Credit has been passed to your account for the Monthly Service Fee Discount for cell number 083*****38.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Please be advised that we have logged a billing query for both of your contracts to be loaded correctly and for your Itemised bill to be emailed to you REQ:***. Credit has been passed to your account for the Monthly Service Fee Discount for cell number 083*****38.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***