WD
Winston D
1 reviews | Active since Feb 2014
08 Apr 2016, 11:26
No response on queries
Bad service since 01/01/2016 I'm still awaiting on a settlement amount on my accounts I have been calling more then 4 times into their call centre all I'm getting from the other side is a who give a**** no response what so ever so now that I'm complaining I hope I get response from you all please why should a customer pay for something they don't want anymore this service since 2015 was poor and really disappointing calls after call upon till today still not response from anyone but a middle finger
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Replies (1)
MTN South Africa's replyOfficial
11 Apr 2016, 15:50Hello Winstonhulk,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that requests were sent to the Cancellations Department's helpdesk.
We have now escalated the matter directly to the management team and requested that the early termination fee and procedure be sent to you ASAP.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that requests were sent to the Cancellations Department's helpdesk.
We have now escalated the matter directly to the management team and requested that the early termination fee and procedure be sent to you ASAP.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management: REQ:***
Best regards,
MTN South Africa's reply11 Apr 2016, 15:50
Official
Hello Winstonhulk,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that requests were sent to the Cancellations Department's helpdesk.
We have now escalated the matter directly to the management team and requested that the early termination fee and procedure be sent to you ASAP.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that requests were sent to the Cancellations Department's helpdesk.
We have now escalated the matter directly to the management team and requested that the early termination fee and procedure be sent to you ASAP.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management: REQ:***
Best regards,