AM
Amukelani M
1 reviews | Active since Mar 2014
12 Oct 2015, 12:26
No response on my query
I submitted a claim 2 weeks back and until now i have not received any response from MTN insurance and everytime i call them i dont get through to any consultants.
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Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 15:25Hello AmuRoxy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:570168
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:570168
Best regards,
MTN South Africa's reply12 Oct 2015, 15:25
Official
Hello AmuRoxy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:570168
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:570168
Best regards,