FT
FRIEDA T
1 reviews | Active since Sept 2013
30 Jul 2015, 10:28
No response on my e-mails nor hellopeter compain!
E-mails 8-23 July - no response.<br> Hellopeter 24 July - no response
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Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 13:11Hello dutoitf,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is provisioned with 500mb of data every month. On the invoice dated 2015-06-13, the data usage for the month was 1.13 GB of data which is twice the amount of data provisioned for the month. On the invoice dated 2015-07-13 the data usage was 719.52 mb of data.
Please call 808 and apply for itemized billing. The service will show the charges for each internet connection, voice and sms. The service is chargeable. It can be recurring or once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is provisioned with 500mb of data every month. On the invoice dated 2015-06-13, the data usage for the month was 1.13 GB of data which is twice the amount of data provisioned for the month. On the invoice dated 2015-07-13 the data usage was 719.52 mb of data.
Please call 808 and apply for itemized billing. The service will show the charges for each internet connection, voice and sms. The service is chargeable. It can be recurring or once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 13:11
Official
Hello dutoitf,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is provisioned with 500mb of data every month. On the invoice dated 2015-06-13, the data usage for the month was 1.13 GB of data which is twice the amount of data provisioned for the month. On the invoice dated 2015-07-13 the data usage was 719.52 mb of data.
Please call 808 and apply for itemized billing. The service will show the charges for each internet connection, voice and sms. The service is chargeable. It can be recurring or once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is provisioned with 500mb of data every month. On the invoice dated 2015-06-13, the data usage for the month was 1.13 GB of data which is twice the amount of data provisioned for the month. On the invoice dated 2015-07-13 the data usage was 719.52 mb of data.
Please call 808 and apply for itemized billing. The service will show the charges for each internet connection, voice and sms. The service is chargeable. It can be recurring or once off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,