OP
Otsholeng P
1 reviews | Active since Jul 2014
07 Jul 2015, 20:08
NO RESPONSE ON MATTER POSTED
I wrote to hello peter on 24 June 2015 concerning the increase of bill and no feedback on cancellation of contract. My increase of bill query was answered BUT I am still waiting to get a call from the retention department from MTN on how much it would cost to cancel my two contracts with them ASAP. I am tired of this network and the lack of adequate customer care. It is honestly frustrating to have to ask the same question 500 million times and have no response. My exaggeration goes to show the way in which MTN is only frustrating.
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MTN South Africa's replyOfficial
20 Jul 2015, 11:39Hello Otsholeng,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Please note that both your contracts will only end in June/July 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Please note that both your contracts will only end in June/July 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
MTN South Africa's reply20 Jul 2015, 11:39
Official
Hello Otsholeng,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Please note that both your contracts will only end in June/July 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Please note that both your contracts will only end in June/July 2016. Should you wish to terminate them now, you will be liable for early termination fees which are made up as follows:
- All outstanding balances/ current usage
- Remaining value of handset
- One month subscription
Should you wish to proceed with the cancellation kindly visit any one of our stores or call our contact centre for further assistance.
Thank you for your continued support and please accept out apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***