No response on long standing issue

Dear MTN<br> <br> It's amazing that after two months you have taken my phone, and ignoring 3 of my emails, you find such a lousy excuse as a comeback. No one had the decency to contact me or respond to my emails to advise that this is the case. I had to make alternative arrangements in order to get a phone as I could not get a loan phone from you and that has not bothered you the slightest bit.<br> <br> When one has to call your insurance department its unacceptable that one has to hold for over 30 minutes prior to getting assistance. Whats infuriating the most is that after holding on for such a long time the phone gets cut then one needs to go back in the queue to wait again. I am unfortunately a busy and frankly do not have the time to waste on holding on the phone.<br> <br> Its pathetic that one has to go through \Hello Peter\" in order to get service. It's been five days since I logged a complaint and my phone is still with you guys. Find iphone is disabled and I still do not have an update as to what is happening. Kindly let me know if you are intending on fixing it or is it on its way back.<br> <br> Disgusted client"