DA
DeVerra A
1 reviews | Active since Sept 2012
10 Mar 2015, 10:42
No response on internet contract cancellation
My internet contract with MTN has expired and it is currently continuing on a month to month basis. I need to cancel my contract as I am going overseas in April and will be out of the country for 9 months. I cannot get through to the number which you phone for cancellations. It says \the operators are busy"every time and then it leaves me holding on for several minutes. I then emailed the email address given to cancel my contract"
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MTN South Africa's replyOfficial
16 Mar 2015, 12:57Hello deverra,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
Kindly note that we have now requested the contract to be cancelled immediately. There will be no early termination fees charges as your contract expired on the 17th of July 2014.
We've had a look at the latest invoice dated the 13th of March 2015 and we see there was usage generated this would then deem this invoice valid and the last amount to be debited is R299.00.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
Kindly note that we have now requested the contract to be cancelled immediately. There will be no early termination fees charges as your contract expired on the 17th of July 2014.
We've had a look at the latest invoice dated the 13th of March 2015 and we see there was usage generated this would then deem this invoice valid and the last amount to be debited is R299.00.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Mar 2015, 12:57
Official
Hello deverra,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
Kindly note that we have now requested the contract to be cancelled immediately. There will be no early termination fees charges as your contract expired on the 17th of July 2014.
We've had a look at the latest invoice dated the 13th of March 2015 and we see there was usage generated this would then deem this invoice valid and the last amount to be debited is R299.00.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
Kindly note that we have now requested the contract to be cancelled immediately. There will be no early termination fees charges as your contract expired on the 17th of July 2014.
We've had a look at the latest invoice dated the 13th of March 2015 and we see there was usage generated this would then deem this invoice valid and the last amount to be debited is R299.00.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***