JS
Jolanda S
1 reviews | Active since Apr 2015
14 Apr 2015, 15:01
No response on Insurance Queries
I have submitted an insurance claim 3 months ago only received response last week month of April. I am now trying to contact the insurance company for queries related to my claim and can not get through to a consultant. Went to an MTN branch the consultant on duty were also not able to get though to a consultant.
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MTN South Africa's replyOfficial
01 May 2015, 09:01Hello Schmidt.J,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to settled the excess fee at the store and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to settled the excess fee at the store and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 May 2015, 09:01
Official
Hello Schmidt.J,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to settled the excess fee at the store and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to settled the excess fee at the store and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***