CC
Clint C
1 reviews | Active since Apr 2016
18 Apr 2016, 09:33
No response on insurance claim
I submitted an insurance claim to MTN on the 1st of April 2016 via email for an iPhone 6 which simply died on me.<br> <br> I recieved an acknowledgement of my claim with a reference number #***0 on the 1st of April.<br> <br> I have not had any further information from MTN insurance, I have tried caliing the company and only get automated responses, oh, and MTN do not have any reference of my claim (when going through the voice prompts on thier call centre).<br> <br> Please can someone assit me.
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MTN South Africa's replyOfficial
18 Apr 2016, 10:19Hello ClintonCronje,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance Division to assist with the feedback on claim status. A call back will be done today to advise on claim submission.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance Division to assist with the feedback on claim status. A call back will be done today to advise on claim submission.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply18 Apr 2016, 10:19
Official
Hello ClintonCronje,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance Division to assist with the feedback on claim status. A call back will be done today to advise on claim submission.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance Division to assist with the feedback on claim status. A call back will be done today to advise on claim submission.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.