CA
Calvin A
1 reviews | Active since Apr 2015
07 Apr 2015, 15:16
No response on insurance claim
I filled out and sent through an insurance claim 7 days ago - just to get an automated response and then hear nothing back. I pay monthly for insurance so that my phone could be fixed quickly - and am sitting with a broken phone at the moment. I cannot even get it repaired myself as this voids the conditions of the insurance,
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 15:11Hello candersonza,
We are truly sorry for the delayed response and for any inconvenience caused.
We do see that your claim was logged, the device was collected and taken to our insurance repair team (Smartphone Plus).
We've requested the management team within our Insurance Department to get the repair prioritized and sent back to you.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We do see that your claim was logged, the device was collected and taken to our insurance repair team (Smartphone Plus).
We've requested the management team within our Insurance Department to get the repair prioritized and sent back to you.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Apr 2015, 15:11
Official
Hello candersonza,
We are truly sorry for the delayed response and for any inconvenience caused.
We do see that your claim was logged, the device was collected and taken to our insurance repair team (Smartphone Plus).
We've requested the management team within our Insurance Department to get the repair prioritized and sent back to you.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We do see that your claim was logged, the device was collected and taken to our insurance repair team (Smartphone Plus).
We've requested the management team within our Insurance Department to get the repair prioritized and sent back to you.
Once again we do apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***