No response on ********** upgrade
Early this year, MTN contacted me to ask if I wanted an upgrade, as my contract was coming to an end. I said no. I was told at after the end of the contract, the value of the handset on the current contract would no longer be debited from my account, and the contract would continue month-to-month. Instead, an "upgrade" was processed, and I am still paying the extra amount for the handset that has now been fully paid for on the previous contract. The call centre agents alternately refuse to help me, or promise to email the relevant department. I have had ZERO response for two weeks now, and the agent I just spoke to said she would send another email. That is not good enough! I want the extra amounts reversed, and I want the "upgrade" cancelled and migrated to a month-to-month contract, as agreed. Why would I want to be locked into a 24 month contract if I wasn't paying for a handset?? The calls are all recorded, so there is proof I didn't agree to a new contract.