DL
Danie L
1 reviews | Active since Jul 2013
03 Jan 2016, 22:50
No response on ***** query
My account has been debited the last 3 months with an amount of ZAR 3k which is ********** since I do not have a contract with MTN.<br> <br> No response has been received from the company and the channels provided for contact are pathetic since you end up calling an automated response with every service line.<br> <br> Very disappointed and concerned!
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MTN South Africa's replyOfficial
04 Jan 2016, 19:56Hello louw725,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
Thank you for taking my call, I have sent you the email please reply by attaching your certified ID copy not older than 3 months and an affidavit stating what happened. The ID copy and the affidavit must be certified on the same date, I will then log a request with our ***** department to investigate.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
Thank you for taking my call, I have sent you the email please reply by attaching your certified ID copy not older than 3 months and an affidavit stating what happened. The ID copy and the affidavit must be certified on the same date, I will then log a request with our ***** department to investigate.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply04 Jan 2016, 19:56
Official
Hello louw725,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
Thank you for taking my call, I have sent you the email please reply by attaching your certified ID copy not older than 3 months and an affidavit stating what happened. The ID copy and the affidavit must be certified on the same date, I will then log a request with our ***** department to investigate.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this.
Thank you for taking my call, I have sent you the email please reply by attaching your certified ID copy not older than 3 months and an affidavit stating what happened. The ID copy and the affidavit must be certified on the same date, I will then log a request with our ***** department to investigate.
Kind Regards
Siphumezo
REQ:***