No response on email concerning roaming

Hello harrybc1213,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please reboot the phone and test as the roaming service is active on the line. Kindly note that
all free, loyalty, bonus, inclusive, bundle units (voice minutes, Internet credits, SMS units) cannot be used whilst roaming.
Visit https://www.mtn.co.za/everyday_services/RoamingInternational/Pages/UsingPhonesAbroad.aspx
to check the rates.

Kind Regards
Siphumezo
REQ:***