ZC
Zelda C
1 reviews | Active since Feb 2014
24 Jun 2015, 07:20
No response on correspondence
Bronwyn,<br> <br> I commented on your response to my previous complaint.<br> <br> I have received no feedback as to the money that Mtn owes me. Your records in the reconciliation of said error is incorrect. <br> I have been trying to rectify this for months.<br> Refer to the millions of reference numbers on my account when speaking to your consultants. Listen to the conversations carefully. You will soon see I am owed money.<br> <br> Mtn is not answering to complaints that I log online, or when I phone the call centre, and now not even Hello Peter. What is left for the consumer to do?
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Replies (1)MTN South Africa's replyOfficial
29 Jun 2015, 15:47Hello Zels2311,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A refund has was done and money was put into your bank account.
There is no further credits due on this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A refund has was done and money was put into your bank account.
There is no further credits due on this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply29 Jun 2015, 15:47
Official
Hello Zels2311,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A refund has was done and money was put into your bank account.
There is no further credits due on this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A refund has was done and money was put into your bank account.
There is no further credits due on this account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
