sN
shahil N
1 reviews | Active since Jun 2011
07 Dec 2015, 10:04
No response on Contract cancellation / Termanation
So i called MTN Call center to cancel my contract on the 16/11/2015, i was given a reference number and was told that an email was sent to the retention's department to cancel and migrate my line and that i would receive a call within 3 to 7 days, To date i still haven't received a call, so i decided to go into an MTN store to query this and was told that they cannot find any cancellation on the system and that i had to resubmit it. This is now the 2nd time MTN messes me around when its time to cancel / terminate a contract. Is this the service to expect from MTN?? i will certainly not use MTN again. Hopefully this will get me a call back from MTN
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MTN South Africa's replyOfficial
08 Dec 2015, 07:20Hello snana,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract has been cancelled and the cell number converted to pre-paid. The last debit order will be for R 153.95. This is for the November invoice.
Please allow +-2-24 hours for the number to pull through the network. SMS will be send to notify you that the cell number is now on pre-paid function.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract has been cancelled and the cell number converted to pre-paid. The last debit order will be for R 153.95. This is for the November invoice.
Please allow +-2-24 hours for the number to pull through the network. SMS will be send to notify you that the cell number is now on pre-paid function.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply08 Dec 2015, 07:20
Official
Hello snana,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract has been cancelled and the cell number converted to pre-paid. The last debit order will be for R 153.95. This is for the November invoice.
Please allow +-2-24 hours for the number to pull through the network. SMS will be send to notify you that the cell number is now on pre-paid function.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the contract has been cancelled and the cell number converted to pre-paid. The last debit order will be for R 153.95. This is for the November invoice.
Please allow +-2-24 hours for the number to pull through the network. SMS will be send to notify you that the cell number is now on pre-paid function.
Kind Regards,
Alice van der Merwe
***