No response on contract cancellation

Item: MTN South Africa
Rating: 1

I have been trying to cancel my mtn contract since October 2016. It is now February and the contract is still running. I did not cancel my contract before the term expired, I waited until it finished before I started trying to cancel it. I am out of country and was told to send and email requesting cancellation. I did so with my one account and by the grace of God, that one was cancelled. I did not recieve any confirmation that the email was recieved or that the request had been completed. I then commenced to wait for my second contract to run its term and then I sent the cancellation email. Like the previous time, I got no reply but just to be safe, I resent the email a couple of times. No response. The debit order has still been running this emtire time and even after numerous attempts to get the contract cancelled, nothing has been done bout it. İ have email upon email that remained unanswered until in Jan when someone had the decency to forward the Mail to someone else and I finally got a ref number. [# ********** 7] After trying to contact them again today, all my emails bounced back(I tried a couple of different addresses), I hve had enough. I am fed up and hope that this gets a response from Mtn. İ was prepared to let bygones be bygones and not claim the months of payments back, but this hs now been too long and it has cost me almost a grand for no reason other than incompetence. I want this sorted out immediately.

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