NW
Nthabiseng W
1 reviews | Active since Aug 2011
17 Feb 2016, 11:21
NO RESPONSE ON COMPLAINT
MTN PLEASE TELL ME WHEN EXACTLY IS THIS CALL IM SUPPOSED TO GET IS COMING...... I GOT THIS RESPONSE 5 DAYS AGO. STILL NO CALL AND YOUR CALL CENTRE IS STILL NOT PICKING UP CALLS!!!! YOUR CUSTOMER SERVICE HAS TRULY DETERIORATED TO A SHOCKING LEVEL. <br> <br> Hello nthabiw,<br> <br> We are truly sorry for the inconvenience caused.<br> <br> We have now escalated the matter directly to the management team within our Insurance Department.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***
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MTN South Africa's replyOfficial
18 Feb 2016, 12:55Hello nthabiw,
We are sorry for the inconvenience caused.
We can assure you that we've requested the management team to make contact with you and a request was delegated to an agent within the insurance team.
We have now requested for them to make immediate contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team
We are sorry for the inconvenience caused.
We can assure you that we've requested the management team to make contact with you and a request was delegated to an agent within the insurance team.
We have now requested for them to make immediate contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Feb 2016, 12:55
Official
Hello nthabiw,
We are sorry for the inconvenience caused.
We can assure you that we've requested the management team to make contact with you and a request was delegated to an agent within the insurance team.
We have now requested for them to make immediate contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team
We are sorry for the inconvenience caused.
We can assure you that we've requested the management team to make contact with you and a request was delegated to an agent within the insurance team.
We have now requested for them to make immediate contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team
Best regards,